Here we have answered the most frequently asked questions about pets involved in breakdown situations.
Does the RAC attend broken-down vehicles carrying pets?
Yes, we will always attend. If your vehicle can’t be fixed at the roadside, we may have to recover it.
When calling the RAC for breakdown cover assistance, we recommend you inform us if you have any pets in the vehicle.
Can my pets go in patrol or recovery vehicles?
Assistance dogs are allowed in RAC vehicles. In some cases, pets may also be able to travel in the patrol or recovery vehicle but this will be at the discretion of the patrol/recovery operator and solely at the owner’s risk.
If your vehicle needs to be recovered, pets can stay in the vehicle. Or we'll do our best to find an alternative way to transport them.
Complete peace of mind for less
• £50 off a mobile car service†
• We get to most breakdowns in 60 mins or less
• Our patrols fix 4/5 on the spot
* At least 10% of new customers paid this or less since 12/08. †Applies to new Extra or Complete cover. Restrictions apply, check mobile mechanic eligibility & availability here. Ends 18/11, 4pm.
Why would you refuse to take a pet in a cab?
The patrol/recovery operator is responsible for the safety and comfort of all who are travelling, as well as future passengers and other road users.
If a dog is distressed or difficult to control. the patrol/recovery operator may become concerned that it may be a safety risk, especially if it may cause a distraction whilst driving. He or she might also be allergic to that particular animal.
MORE ADVICE: What to do if you've broken down
Can my pets stay in my broken-down vehicle while it’s being recovered?
Yes. If for some reason your pets can’t travel in the recovery vehicle’s cab, then they can stay in your vehicle while it’s being towed or moved on-board a recovery vehicle as long as you and the operator are happy from a safety point of view.
What about assistance dogs such as guide dogs and hearing dogs?
Unless there is a safety issue, assistance dogs such as guide dogs for the blind, ‘hearing’ dogs for the deaf or dogs for the disabled will always be transported with their owners.
Will my pets be insured?
The RAC will not insure animals in transit other than assistance dogs such guide dogs for the blind, 'hearing' dogs or dogs for the disabled for the deaf which will be covered by RAC insurance as any other passenger would be.
What should I do if breakdown on the motorway and have pets in my vehicle?
In a motorway breakdown the Highway Code states that you must leave any animals in the vehicle or, in an emergency, keep them under proper control on the verge (Rule 56 of the Highway Code interprets this as being on a short lead and under control).
READ MORE: Who’s right in these 10 cases of dodgy etiquette?
Highway Code advice when travelling with dogs:
Rule 57 of the Highway Code states:
When in a vehicle make sure dogs or other animals are suitably restrained so they cannot distract you while you are driving or injure you, or themselves, if you stop quickly. A seat belt harness, pet carrier, dog cage or dog guard are ways of restraining animals in cars.
Please see our motorway breakdown advice page for more information.
